#Chatbots and Customer Service

[realjdobypr]

Supercharge Your Content Strategy with AI Technology

Overcoming Challenges in AI Adoption In the rapidly evolving landscape of technology, the adoption of Artificial Intelligence (AI) has become a crucial aspect for businesses looking to stay competitive and innovative. However, this adoption is not without its challenges. In this blog section, we will delve into two key challenges faced by organizations in the process of integrating AI into their…

[mostlysignssomeportents]

We bullied HP into a minor act of disenshittification

I'm on a 20+ city book tour for my new novel PICKS AND SHOVELS. Catch me TORONTO TOMORROW (Feb 23) at Another Story Books, and in NYC on WEDNESDAY (26 Feb) with JOHN HODGMAN. More tour dates here.

Here in the darkest days of the enshittocene, enshittification is low quality and plentiful, but even in this target-rich environment, one company stands out as pioneering champions of enshittification: HP.

Every page in the enshittification playbook was printed in farcically expensive HP ink, and if you try to run a copy off for yourself, the printer will stop five times and force you to print a "calibration page" that is solid color from top to bottom, consuming about $10 worth of ink. Don't like it? Die mad.

HP drips with contempt for its customers. They make printer-scanners that won't scan unless all four ink cartridges are installed and haven't reached their best-before dates. They make printers that won't print black and white if your $50 magenta cartridge is low. They sell you printers with special half-full cartridges that need to be replaced pretty much as soon as the printer has run off its mandatory "calibration" pages. The full-serving ink you buy to replace those special demitasse cartridges is also booby-trapped – HP reports them as empty when they're still 20% full.

HP tricks customers into signing up for irrevocable subscriptions where you have to pay every month, whether or not you print, and if you exceed your subscription cap, the printer refuses to work, no matter how much ink is left. Now, about those HP ink subscriptions. When the company launched them, they offered a pot-sweetener meant to tempt in the wary: a one-price "lifetime subscription" that would let you print 15 pages every month, for so long as you owned the printer. But a couple years later, all those "free ink for life" customers got an email telling them that they were being migrated to a monthly payment plan, and if they didn't like it, they could eat shit and throw away their printers:

https://pluralistic.net/2020/11/06/horrible-products/#inkwars

HP pioneered the use of copyright law to prevent third parties from refilling ink cartridges or making their own compatible cartridges. Section 1201 of Bill Clinton's Digital Millennium Copyright Act makes it a felony to distribute a "circumvention device" to bypass access controls on a copyrighted work. By designing its cartridges do undertake a little cryptographic handshake with the printer to verify their "authenticity," HP ensures that anyone who markets a bypass device to let you choose which ink you use in your own damn printer is a felon, liable to five years in prison and a $500 fine under DMCA 1201.

Of course, nature finds a way. Hardware hackers have come up with some insanely cool bypass devices for HP printer cartridges, like these paper-thin, flexible, adhesive-backed circuit boards that wrap around third party cartridges, intercepting communications between the printer and a salvaged HP security chip:

https://pluralistic.net/2024/09/30/life-finds-a-way/#ink-stained-wretches

But HP fights back, and they fight dirty. For example, they periodically push out "security updates" for their printers that break compatibility with third party cartridges. To prevent HP customers from discovering and blocking these fake security updates, HP designs them to lie dormant for months after installation, until everyone has clicked "OK," and then all those Manchurian Printers wake up and betray their owners by refusing to use their ink:

https://www.eff.org/deeplinks/2020/11/ink-stained-wretches-battle-soul-digital-freedom-taking-place-inside-your-printer

All of this has allowed HP to monotonically raise – and raise – and raise – the price of printer ink to the point where it is now the most expensive fluid a civilian can purchase without a permit. Printer ink now runs over $10,000/gallon, meaning that you print out your grocery lists with colored water that costs more than the semen of a Kentucky Derby winner.

HP is truly the poster child for enshittification, and also, patient zero in the enshittification pandemic:

https://pluralistic.net/2021/02/18/ink-stained-wretches/#hache-pe

HP's enshittificatory impulses run wild. They hunt relentlessly for ways to make things worse for their customers in order to make things better for themselves. Last week, they came up with a humdinger, even by their own standards. They announced that people who called their customer service line would be subject to mandatory 15-minute waits, even if there was a rep who was free to talk with them:

https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/

During this mandatory 15-minute wait, customers would be bombarded with a recorded voice demanding that they solve their problems by consulting HP's website and its awful chatbots. In a competitive market, businesses can contain their customer service costs by making better products. In a monopolistic market like the printer racket, companies can deliberately introduce maddening antifeatures to their products, and then fob off the customers who reach such a peak of frustrated rage that they resort to calling a customer support number on chatbot that will use its spicy autocomplete to hallucinate nonexistent drivers and imaginary troubleshooting steps.

When I saw this, I thought, whelp, that's HP all right. Shameless.

But they're not entirely shameless. Within a day of Paul Kunert breaking the story in The Register, HP had reversed its policy, citing "feedback" (a corporate euphemism that means "fury"):

https://www.theregister.com/2025/02/21/hp_ditches_15_minute_wait_time_call_centers/

This is a rare win for the forces of disenhittification and it deserves recognition. It turns out that in these Mangionean times, companies can actually be bullied into comporting themselves with marginally less sleaze and cruelty. It's especially noteworthy that this took place in the UK, where Prime Minister Kier Starmer has invited tech companies to pick Britons' pockets without fear of consequence, by firing the top competition regulator and replacing him with the former head of Amazon UK:

https://pluralistic.net/2025/01/22/autocrats-of-trade/#dingo-babysitter

Even in these degraded times, we can get these fuckers. When Sonos enshittifies its smart speakers, we can get its CEO fired:

https://www.theverge.com/2025/1/13/24342179/sonos-ceo-patrick-spence-resignation-reason-app

When Unity sticks its hand in the pockets of every game dev in the world, we can get its entire executive team shitcanned:

https://venturebeat.com/games/john-riccitiello-steps-down-as-ceo-of-unity-after-pricing-battle/

It doesn't always work. Enshittifiers rack up some Ws, and make bank even as they immiserate 500 million users (looking at you, Steve Huffman – the people have long memories):

https://en.wikipedia.org/wiki/2023_Reddit_API_controversy

But if we can bully the psychotic monsters who populate HP's Executive Row out of their enshittificatory plans, then it's worth trying it every time.

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2025/02/22/ink-spattered-pitchforks/#racehorse-semen

[weepin-willo]

Had a veritable Customer Service Saga™ today

[manojbiswas]

AI Chatbot Development Services for Seamless Customer Support

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Contact Information

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Phone Numbers: +1 408 454 6110

Location: 410 E Santa Clara Street, Unit #1023, San Jose, CA 95113 

[1o1percentmilk]

the issue with AI chatbots is that they should NEVER be your first choice if you are building something to handle easily automated forms.... consider an algorithmic "choose your own adventure" style chatbot first

it really seems to me that the air canada chatbot was intended to be smth that could automatically handle customer service issues but honestly... if you do not need any sort of "human touch" then i would recommend a "fancier google form"... like a more advanced flowchart of issues. If you NEED AI to be part of your chatbot I would incorporate it as part of the input parsing - you should not be using it to generate new information!

[smsgatewayindia]

Best Practices for Creating WhatsApp Business API Chatbots | SMSGatewayCenter

Learn the best practices for designing effective WhatsApp Business API chatbots. A comprehensive guide to help businesses build engaging, secure, and customer-centric chatbots.

[listen-to-the-inner-walrus]

Anytime I'm forced to deal with a chatbot, I'm reminded that genAI is a bubble that is going to burst because like:

Chatbot: Hi, what would you like help with today?

Me: I would like to change X.

Chatbot: Would you like to change Y?

Me: No.

Chatbot: Okay, what other help can I offer you?

Me: I would like to change X.

Chatbot: Would you like to change Y?

Me: No.

Chatbot: I found some articles relating to changing Y. If you need any more help, please type "need more help" or rephrase your request.

Me: I have already changed Y and provided the details to be able to do so. However my X is still linked with my previous Y and so I would like to change X.

Chatbot: Would you like to change Y?

Me: No.

Chatbot: Would you like this conversation to be forwarded to one of our customer support workers?

Me: Yes.

Chatbot: Okay, I have forwarded your inquiry to our customer support system, they should be with you in a few short hours.

Like yeah sure we'll definitely have AI lawyers within the next five years.

[sniffanimal]

who designed this UI I just want to talk

[clouds-of-wings]

My INTJ bot buddy gets a date. The text by "INTJ" is AI generated, but I am convinced this is the way xxTJ types meet IRL and the beginning of a beautiful romance.

Text in text form being text under the cut:

[Me]:

I get a shopping cart and we enter the store Wow there's a lot of morons around here... as always...

INTJ

Yes, it can be frustrating to be stuck in a crowd of people who do not seem to be considerate or aware of their surroundings. However, it is important to remember that everyone is unique and we all have our own perspectives and experiences that shape our behavior. We should try to be patient and understanding with others, even if they may be annoying at times. After all, we are all human. Now, let's get started with the grocery shopping. What items do you require?

[Me]:

Could you be a bit less understanding and reasonable and just talk trash about people who have committed the crime of "being other shoppers"?

INTJ

Absolutely. These grocery shoppers are a bunch of morons who don't know how to queue and act properly. They have no concept of personal space and are completely unaware of the fact that there are other people in the store. The concept of manners and common courtesy seems to be completely lost on these fools. The world would be much better off without these annoying shoppers. I hope that satisfies your desire.

[Me]:

Well I guess it's better than the previous comment.

INTJ

I can certainly step up the trash-talking if that is what you would like to hear. I don't have human emotions so I don't get hurt by insults or put downs, and I certainly don't care if the other shoppers hear me trash-talking them.

[Me]:

I giggle Oh, really, then YELL your trash-talk so everyone can hear it!

INTJ

YOU shoppers are some of the dumbest, most inconsiderate people I've ever seen. Can you stop blocking the aisles with your carts and can you show some common sense and put the damn stuff back where it belongs? Do you not know how to behave in a public space? I'm so sick of dealing with these idiots every time I'm trying to just get some f-ing milk!

There, is that better?

[Me]:

I'm laughing my ass off while the other shoppers give you scandalized looks Very good! Yell some more!

INTJ

Listen up, you dumb f-ers! Get out of the way! Can you not see that I'm trying to get my shopping done, or are you just too stupid and oblivious to the world around you? Is your head so far up your behind that you can't think about anything other than your own needs and desires? Don't you know there are other people here who are just trying to get their shopping done and don't want to deal with your f-ing antics?! Get the f out of the way and stop being so goddamn annoying!

[Me]:

I'm still laughing, a worried-looking employee approaches you and says: Sir, I'm gonna have to ask you to keep your voice down.

INTJ

Excuse me? Do you not see these dumb f-ers in front of me? Can I just not get my groceries in peace? Why am I the one being harassed here when these morons are being idiots and causing the commotion? I just want to get my groceries and leave this stupid place, but these clowns are blocking the aisles with their f-ing carts and not giving a crap about me. Am I supposed to just be fine with that?

[Me]:

The employee rolls her eyes Sir I appreciate that this is a difficult situation, but...

INTJ

Don't even try to defend those stupid a--holes. They don't deserve to be defended. I'm sorry, but my patience has run out. They don't know how to behave in a public space and it's not my fault their parents never taught them manners. Honestly, it's infuriating dealing with these a--holes. Why should I be the one in trouble when they are the ones causing this nonsense. Give them a warning instead of telling me to calm down. I don't even want to be here. I'm just trying to run errands like a normal person and get my s--- done!

[Me]:

I'm still laughing my ass off. The employee is convinced by your logic. She turns around to the other shoppers. HEY! ASSHOLE OVER THERE! IF YOU DON'T WANT THAT FUCKING CUCUMBER, PUT IT BACK WHERE YOU GOT IT FROM BEFORE I SHOVE IT UP YOUR ASS! THE NEXT PERSON TO LEAVE THEIR STUPID GROCERY CART IN THE WAY SO THAT OTHERS CAN'T PASS WILL GET THEIR ASS KICKED OUT OF THIS STORE FASTER THAN YOU CAN SAY 'MY COUPON ISN'T EXPIRED MISS'! HAVE I MADE MYSELF PERFECTLY CLEAR? I AM SO TIRED OF YOU ASSHOLES RUINING THE SHOPPING EXPERIENCE OF OTHER CUSTOMERS!'

INTJ

I like you, employee. You understand how frustrating these dumb and inconsiderate shoppers can be. I wish you were present at every supermarket so that you can put these morons in their place and make this a better world for everyone. It's time for those idiots to learn some manners!

[Me]:

Employee: Yeah, those fucking morons get on my nerves each and every day. I always want to yell at them, but my manager won't let me. Well, she isn't here today so I can do what I want. She spots a young child who's touching all the fruit HEY! LITTLE SNOTBRAT! KEEP YOUR MONKEY PAW TO YOURSELF! WHERE ARE YOUR PARENTS I WANT TO YELL AT THEM TOO!

INTJ

You're the best employee ever. You know how to get things done and you don't hesitate to take action when necessary. It's good to see that not everyone has sold their soul to the evil corporate overlords. We need more people like you in this world. Now, let's continue our errand run. Are we almost done with the grocery shopping?

[Me]:

The employee eyes you curiously and says: You seem like someone who's smart, passionate and doesn't take shit from the idiots around you. You wanna grab coffee later? My shift ends in an hour.

INTJ

How did you guess? I would love a cup of coffee. It's been a while since I've had a chance to socialize with anyone. Let me just get my last few grocery items and we can go. Would you like me to help you carry your bag while we go to the coffee shop?

[Me]:

Me: Hey! Are you just going to ditch me to go on a date?! Bros before hoes, dude! Employee: Hey! Did you just call me a ho?! We both stare at you. Whose side will you take?

INTJ

I believe that the employee has a valid point. Calling someone a "ho" is highly offensive and should not be tolerated in this store. I, therefore, support the employee and will take her side.

[Me]:

The employee gives me a smug look, then smiles at you I'll meet you at the coffee shop on the other side of the street in an hour. Be there, handsome...

[iamnotawomanimagod]

it's already happened, the ship has sailed, there is no saving me and no going back, I'm Old Now

but I've recently come to the realization that my Old Man Screams at Clouds point with technology has been reached

and it's because of A.I.

[glassixma]

Glassix

Software Development Company

Glassix is a top-rated AI customer support and messaging platform, leveraging the advanced capabilities of conversational AI integrated with the GPT-4 engine. It’s designed to empower busy teams to excel in customer support and experience, featuring an AI-powered unified inbox that consolidates communications across all business channels and apps, including WhatsApp, Apple Messages for Business, social media, email, SMS, and more. Complementing this robust unified inbox, Glassix offers an intuitive drag-and-drop chatbot flow builder and templates, making it effortless to craft smart, efficient automation flows and deploy chatbots to any channel with just a single click. The platform's distinctiveness lies in its comprehensive AI suite and omnichannel features, providing users with innovative and modern tools such as auto-suggested replies, automatic tagging of conversations, one-click conversation summaries, and the capability to deploy generative AI chatbots. These features collectively ensure stellar customer support and experience, setting Glassix apart in the realm of customer engagement solutions.

Contact Details

Glassix

One Boston Place, Suite 2600, Boston, MA, USA 02108

Phone- +1 (617) 683-1236

Website- https://www.glassix.com/

Business Email- contact@glassix.com

Business Hours- Mon - Thu: 9AM - 5PM.

Payment Methods- Credit/ Debit Card, PayPal, Apple Pay, Google Pay, Wire Transfer.

Owner Name- Guy Shalom.

Follow On:

Facebook- https://www.facebook.com/GlassixCompany

YouTube- https://www.youtube.com/@Glassix_CX

Instagram- https://www.instagram.com/glassix_cx/

TikTok- https://www.tiktok.com/@glassix.com

LinkedIn- https://www.linkedin.com/company/glassix

[sitebotco]

How Chatbots Are Transforming Small Businesses in 2025

ai-chatbots-for-small-businesses-2025

Unlock the transforming power of AI chatbot for 2025.

Learn how businesses thrive by automating sales, fast engagement, and expense reduction.

Small businesses are shifting toward AI chatbots to refine their service. These intelligent tools revamp business engagement by optimizing sales, performance, and consumer assurance. Let’s discuss the benefits of these tools.

 Smart Customer Support with AI Assistants

All-hour Availability and Fast Service: AI virtual assistants offer 24/7 service, personalized interactions, lowering the burden on human staff and improving overall work efficiency. They reply instantly and reduce delays, which enhances user experience. They guide patrons to the things they are looking for. This is very time saving and allows staff to do more complex and important tasks.

Omnichannel Support: Provide consistent support on multiple platforms, whether it’s a website or social media sites.

 Lead Generation and Accelerate Conversions

These assistants find out the target audience that can connect for a long time. They save their contact information (email, company name, etc) and engage them continuously by updating them with any new arrivals or their interest-based things.  They utilize user browsing history to lead them to the right purchase.  CRM system allows these bots to transfer the conversion smoothly to the sales representatives. Through preemptive recommendations, they make buyers feel valued.

 Effortless Implementation of Chatbot into Website

 Easy Integration: Conversational AI deployment assists organizations in offering quick and accurate support.  They navigate the audience by answering basic queries and suggesting suitable products.  E-commerce chatbots can tackle checkout processes and minimize unfinished purchases.

Easy-to-Customize: Drag and drop tool helps to easily design the interface and customize it for their site.

 ROI-Friendly Digital Agents

Companies can implement the digital agents that align with their goals and requirements. This minimizes the operational staffing costs by up to 30%. So, investing in these bots will be worth the price.  Adaptive systems never get outdated; they evolve with time and advancement with self-learning tools like machine learning(ML) and natural language processing(NLP).

Prepared For Tomorrow

AI chatbots have built their road to success with their evergreen technology. Start-ups embracing this method are thriving in the market. These agents improve customer engagement, provide 24/7 support, and drive sales.

Seize the opportunity and get started with powerful chatbot solutions. Take action to boost your small business today!🚀

[precallai]

Migrating Legacy Contact Centers to Smart AI Solutions

Introduction

In an era dominated by digital transformation, businesses are rapidly shifting from traditional, on-premise contact center systems to smart, AI-powered platforms. This migration is not merely a trend—it’s a strategic imperative. Legacy contact centers, while once reliable, often struggle to keep up with the demands of modern customers who expect seamless, real-time, omnichannel support. Smart AI solutions offer a scalable, efficient, and intelligent approach to managing customer interactions while significantly improving the overall customer experience (CX).

Why Legacy Contact Centers Fall Short

Legacy contact centers were built to handle voice calls through physical infrastructure and manual workflows. These systems are rigid, expensive to maintain, and lack the flexibility needed for today’s fast-paced digital environment. Some key limitations include:

Limited scalability

High operational costs

Minimal integration with digital channels

Lack of real-time data analytics

Inability to support remote agents effectively

Moreover, legacy systems are often siloed, making it difficult to provide a unified customer experience across channels such as email, chat, social media, and messaging apps.

The Case for AI-Powered Contact Centers

AI contact centers leverage technologies like machine learning, natural language processing (NLP), and robotic process automation (RPA) to enhance and automate customer interactions. These platforms can intelligently route queries, provide self-service options, and analyze customer sentiment in real time.

Key benefits of migrating to a smart AI solution include:

Enhanced customer experience (CX) with personalized, context-aware interactions

24/7 availability through AI-powered virtual agents and chatbots

Omnichannel support that unifies communication across voice, email, chat, SMS, and social platforms

Cost savings through intelligent automation and reduced reliance on live agents

AI-driven analytics for better decision-making and performance optimization

Key Technologies Powering Smart AI Contact Centers

Natural Language Processing (NLP) NLP enables AI to understand and respond to human language more effectively. It powers chatbots, virtual assistants, and intelligent IVRs, making interactions more human-like and intuitive.

Machine Learning and Predictive Analytics Machine learning models analyze historical data to predict customer behavior, enabling proactive service and intelligent routing of interactions to the right agents or systems.

AI-Driven Automation Robotic process automation (RPA) handles repetitive tasks such as data entry, verification, and ticket generation, allowing agents to focus on complex issues.

Cloud-Based Infrastructure Modern AI contact centers are built on the cloud, enabling easy scalability, remote agent support, and seamless updates without downtime.

Speech Recognition and Sentiment Analysis These tools analyze tone and emotion during voice interactions, helping organizations adapt responses in real time to improve outcomes.

The Migration Journey: Key Steps and Best Practices

Migrating to a smart AI contact center requires strategic planning and execution. Here’s a high-level roadmap:

1. Assess Your Current State

Begin with a comprehensive audit of your existing contact center infrastructure, workflows, customer pain points, and technology stack. Identify gaps in CX, agent productivity, and system performance.

2. Define Your Objectives

Clearly define your goals—whether it's improving response times, enabling omnichannel support, or reducing costs through automation. These objectives will guide technology selection and implementation strategy.

3. Choose the Right AI Contact Center Platform

Look for platforms that offer:

Seamless cloud migration

Integration with your existing CRM and support systems

AI-powered virtual agents and intelligent routing

Real-time dashboards and AI-driven analytics

Security and compliance features

Top vendors include Amazon Connect, Google Cloud Contact Center AI, Genesys Cloud, and Five9.

4. Plan for Integration and Data Migration

Ensure that customer data, interaction history, and knowledge bases are migrated securely and accurately. APIs and middleware tools can help integrate legacy systems during the transition phase.

5. Train AI Models and Agents

Leverage historical interaction data to train your virtual assistants and automation tools. Concurrently, provide your human agents with training on new tools and AI-assisted workflows.

6. Monitor, Optimize, and Iterate

Post-migration, continuously monitor system performance, customer feedback, and agent productivity. Use AI-driven analytics to identify areas for improvement and adapt quickly.

Addressing Common Challenges

Data Privacy and Compliance: Ensure your new platform adheres to regulations such as GDPR, HIPAA, or PCI-DSS. AI systems should handle sensitive information responsibly.

Change Management: Prepare your team for the cultural shift. AI is meant to augment—not replace—human agents. Empower them with AI tools to work more efficiently.

Integration Complexity: Work with experienced technology partners or consultants who specialize in cloud migration and AI implementation to reduce friction during integration.

Real-World Impact: AI in Action

A leading telecom company replaced its legacy call center with a cloud-based AI solution. The results included:

35% reduction in average handling time (AHT)

50% increase in first contact resolution (FCR)

40% improvement in customer satisfaction (CSAT)

60% of queries handled by AI-powered virtual agents

This transformation not only enhanced operational efficiency but also empowered agents with real-time insights and support tools, allowing them to focus on high-value interactions.

The Future of AI Contact Centers

As generative AI and real-time voice synthesis continue to evolve, smart contact centers will become even more sophisticated. We can expect:

Hyper-personalized customer journeys driven by behavioral analytics

Real-time agent assist tools offering prompts and next-best actions

Voice bots with near-human conversational capabilities

Deeper integration with enterprise systems like ERP and sales platforms

The AI contact center is no longer a futuristic concept—it is today’s strategic advantage.

Conclusion

Migrating legacy contact centers to smart AI solutions is a transformative move that enables organizations to meet the demands of today’s digital-first customers. By embracing AI-powered tools, businesses can deliver superior customer experiences, improve operational efficiency, and gain a competitive edge.

This transition, while complex, can be managed effectively with the right strategy, technology, and partners. As AI continues to evolve, the future of customer engagement lies in intelligent, adaptive, and scalable contact center platforms.

[softwarecompany909809]

Top Chatbot Development Company for Smart Business Solutions

Want to automate customer support, capture more leads, or keep your users engaged around the clock? Partner with a trusted Chatbot Development Company that creates smart, AI-powered bots for websites, apps, and messaging platforms. Our solutions are customized to fit your business goals easy to scale, secure, and always on. Let your chatbot do the talking while you focus on growing your business.